Frequently Asked Questions
Are these physical products?
No - all Harmony Palette products are digital downloads. No physical items will be shipped.
How do I access my files after purchase?
Files are available instantly after checkout and can be downloaded through your account and/or confirmation email.
What file types are included?
Most products include high-quality PDF files designed for easy home printing.
Can I print the palettes more than once?
Yes! Files are for personal use and may be printed multiple times for your own creative use.
What paper works best?
For alcohol markers, heavier cardstock is recommended to help reduce bleed-through. Smooth cardstock around 80–130 lb tends to work best depending on your printer and coloring style.
Will printed colors match my screen exactly?
Not always. Colors may vary slightly depending on:
Printer settings
Monitor brightness
Paper type
Marker/pencil variations
Are these only for Ohuhu markers?
No! While all palettes include Ohuhu marker color references, the palettes also include PDF's that can also be used with:
Colored pencils
Watercolors
Acrylic markers
Gel pens
Crayons
Other branded alcohol markers
Any mixed media
Can I use these with non-Ohuhu markers?
Yes! All palettes also include versions without color names/codes for greater flexibility across different art supplies.
Can I share or resell these files?
No - all files are for personal use only and may not be redistributed, shared, copied, or resold.
What if I have trouble downloading or printing?
Please contact me using the contact form or via email using sales@caylenincolor.com and I’ll be happy to help troubleshoot file access or printing issues!
Will previously purchased files receive updates?
When applicable, updated files may become available for previously purchased products.